Shipping Policy
1. Shipping Options
We offer several delivery options to meet your needs:
- Standard Delivery: Orders are typically delivered within 3-5 business days.
- Express Delivery: Get your groceries faster, with delivery in 1-2 business days.
- Same-Day Delivery: Available for select locations, same-day delivery ensures you receive your order within a few hours (order cut-off times apply).
Shipping options and availability depend on your location and will be shown at checkout.
2. Shipping Fees
Shipping fees vary based on the selected delivery option and order total:
- Standard Delivery: [Insert fee or mention if free for certain order amounts]
- Express Delivery: [Insert fee]
- Same-Day Delivery: [Insert fee]
Free Shipping: We offer free standard shipping for orders over [Insert amount]. Conditions may apply based on your location.
3. Order Processing
Orders placed before [Insert cut-off time] will be processed on the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day.
4. Delivery Locations
We currently ship to [Insert list of regions, cities, or countries]. Same-day delivery is available in select areas only.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your delivery in real-time.
Returns Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return guidelines below.
1. Return Eligibility
- Non-perishable Items: You may return non-perishable items within 14 days of delivery, provided they are unused, unopened, and in their original packaging.
- Perishable Items: Due to safety regulations, perishable items (such as fresh produce, dairy, and frozen products) cannot be returned unless they arrive damaged or spoiled.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at returns@vivagroceries.com or call 1-800-VIVA-GROC within 14 days of receiving your order.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide you with a return shipping label, if applicable.
3. Refunds
Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. Refunds will be processed within 5-7 business days of receiving your return, and the amount will be credited back to your original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including any return shipping fees.
