Welcome to VIVA Groceries. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully.
1. Acceptance of Terms
By using the VIVA website, you agree to these Terms of Use, including any future updates. If you do not agree, please discontinue using the site.
2. Use of the Website
You agree to use the website only for lawful purposes. You are prohibited from:
- Using the site to violate any local, state, national, or international laws.
- Uploading or transmitting any harmful or malicious code, viruses, or software.
- Attempting to gain unauthorized access to our systems or other users’ personal data.
- Engaging in any activity that interferes with the normal operation of the website.
3. Account Registration
To place an order, you may be required to create an account. You are responsible for keeping your account details, including your password, confidential. You agree to provide accurate and complete information and to update it as necessary.
- Account Security: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
- Termination: We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity or violations of these terms.
4. Orders and Payments
By placing an order on VIVA, you agree to the pricing and payment terms displayed at checkout. All prices are listed in [currency], and any applicable taxes or fees will be added at checkout.
- Payment Methods: We accept major credit cards, debit cards, mobile payments, and cash on delivery (where available).
- Order Acceptance: Your order is confirmed when you receive an order confirmation email. We reserve the right to refuse or cancel any order for reasons such as availability or errors in product information.
5. Shipping and Delivery
We strive to deliver your orders on time, but delays may occur due to unforeseen circumstances. You can view our full delivery policy on the "Shipping & Delivery" page.
- Shipping Fees: Applicable shipping fees and options will be shown at checkout.
- Delivery Times: We will make every effort to deliver within the stated timeframes, but we are not responsible for delays caused by factors beyond our control.
6. Returns and Refunds
Our return policy allows you to return non-perishable items within 14 days of delivery. Certain items, such as perishable goods, cannot be returned. You can view our full return policy on the "Returns & Refunds" page.
7. Intellectual Property
All content on the VIVA website, including text, images, logos, and graphics, is the intellectual property of VIVA or its licensors. You may not use, copy, or distribute any content from the site without our prior written consent.
8. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience, and we do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party sites.
9. Limitation of Liability
To the maximum extent permitted by law, VIVA shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising from your use of the website or services.
- Disclaimer of Warranties: The site and all its content are provided "as is," without any warranties, express or implied.
10. Changes to the Terms of Use
We reserve the right to modify these Terms of Use at any time. When changes are made, we will update the "Effective Date" at the top of this page. It is your responsibility to review these terms regularly.
11. Governing Law
These Terms of Use are governed by the laws of [Country/State]. Any legal disputes arising from these terms will be subject to the jurisdiction of the courts located in [Jurisdiction].
