At VIVA, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop on our website.
1. Information We Collect
We collect various types of information when you use our services, including:
- Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment details when you create an account, place an order, or contact customer service.
- Account Information: Username, password, and preferences when you create an account on VIVA.
- Order Details: Products purchased, order history, and delivery preferences.
- Technical Information: IP address, browser type, and device information when you access our website.
- Cookies and Tracking: Information gathered through cookies, including browsing behavior and preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your orders, including sending notifications and tracking details.
- Customer Service: To respond to your inquiries, resolve issues, and provide assistance with your orders.
- Personalization: To offer a tailored shopping experience, suggest products, and remember your preferences.
- Marketing: To send promotional emails, special offers, and product recommendations based on your browsing and purchase history. You can opt out of marketing communications at any time.
- Website Improvement: To monitor and analyze site usage to enhance performance and improve the overall user experience.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Trusted third-party companies that help with payment processing, order delivery, website hosting, and other necessary services.
- Legal Compliance: In case of legal obligations, such as responding to subpoenas, court orders, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You can request to see the personal data we hold about you.
- Correction: You can update or correct your account information at any time by logging into your account.
- Deletion: You can request the deletion of your personal data by contacting our customer support.
- Opt-out: You can unsubscribe from marketing emails by following the "unsubscribe" link in our communications.
5. Data Security
We take the security of your personal information seriously. We use encryption and secure server technologies to protect your data from unauthorized access, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
6. Cookies and Tracking
We use cookies to enhance your browsing experience and gather analytics about website usage. You can manage your cookie preferences through our Cookies Settings page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the effective date at the top of this page. We encourage you to review this page regularly for any changes.
