1. How do I place an order on VIVA?
A: sample Placing an order is simple! Browse through our categories, add products to your cart, and proceed to checkout. You can create an account for faster future orders or checkout as a guest.
2. What delivery options do you offer?
A: We provide standard, express, and same-day delivery services, depending on your location. Delivery charges and times will vary based on the selected option and the total weight of your order.
3. Can I schedule a specific delivery time?
A: Yes, for certain locations, we offer the option to schedule delivery at a preferred time. You can choose from available time slots during checkout.
4. What payment methods are accepted on VIVA?
A: We accept all major credit and debit cards, mobile payment options like Apple Pay and Google Pay, as well as cash on delivery (COD) in select areas.
5. How can I track my order?
A: After placing an order, you will receive a tracking link via email or SMS. You can use this link to track your order status in real-time.
6. What is your return policy?
A: We accept returns on non-perishable items within 14 days of delivery. Products must be unused and in their original packaging. Due to health and safety regulations, perishable items cannot be returned.
7. What should I do if I receive damaged or incorrect items?
A: If you receive damaged or wrong products, please contact our support team within 48 hours of delivery. We will arrange for a replacement or refund as soon as possible.
8. Can I modify or cancel my order after it’s been placed?
A: You can modify or cancel your order within the first hour of placing it by visiting your account dashboard. After this time, orders will be processed and changes may not be possible.
9. Are there any additional fees for using cash on delivery (COD)?
A: There are no additional fees for COD. However, COD is only available in select regions and for orders below a certain value. The limit will be displayed during checkout.
10. How do I contact customer support for additional questions?
A: You can reach our support team via email at contact@freshmart.com or call our customer helpline at (123) 456-7890. Our team is available from 9 AM to 9 PM, Monday to Saturday.
These FAQs cover a broad range of customer inquiries for the VIVA groceries theme. You can adjust the responses as needed to suit your operations and policies.
